The Driver must be 22 years old and hold a driver’s licence for at least 12 months before the conclusion of the rental agreement, in order to be able to hire a car from our Company. The driver’s licence must be in force at the time of the conclusion of the rental agreement. The driving licence must be Greek, European (i.e. a driver’s licence issued by an EU Member State) or international and must be presented to us at the time of conclusion of the rental agreement. The Driver must also be a holder of one of the credit or debit cards which are accepted by the Company, in order to take place a) any preauthorization/commitment of the security deposit and b) the payment of the rental price.
If the renter doesn't have a European driving License, or a driving license in another language besides Greek or English, then an International license must be presented.
Any additional drivers must meet the above age limits, hold a Greek, European or international driving licence for at least 12 months and be named in the rental agreement. No one other than the Driver and the additional drivers named in the rental agreement may drive the Company's hired car. The Company does not impose any additional charges for additional drivers.
Car rental reservations are made through the Company's website
www.cretarent.gr after
following the following procedure:
1) When you enter the Company’s website, in order to submit a booking request, you must enter the
pick up and drop
off location of the car, the pick up time (rental start date) and drop off time (rental end date) of
the car, as
well as select the car category you are interested in.
2) According to the criteria you have chosen, you will be presented with different offers. Each
offer contains the
car category, the basic package of benefits and the total price you need to pay for the rental
period you have
chosen on Step 1. After selecting the offer of your choice, do not forget to add one or more of our
extra services
ie GPS navigator, Baby seat/ Child seat/ Booster etc.
3) Then the summary of your booking reservation will appear on your screen. Once you have checked
all the details
and found them correct, proceed to fill in the Electronic Booking Form with the Driver's personal
information and
the additional information required to enable the Driver to collect the car. Note: Where an airport
or port is
specified as the place of the car pickup, the flight or departure details must be provided to the
Company at least
the day before pickup, otherwise the booking will be considered cancelled. For the Company's
cancellation policy see
below 'Modification of Booking and Cancellation Policy'.
4) Choose one of the available payment methods (paypal, cash upon arrival, card upon arrival).
5) In order to submit the booking request, you need to choose the “Confirm & Checkout” button.
Before submitting the
request, you are required to select the “I agree to the Terms and Conditions and the Privacy Policy”
checkbox after
you become aware through a special link of the present Car Rental Terms and Conditions and the
Privacy Policy. By checking the above box you confirm that you have read and accepted the present Car Rental Terms and
Conditions and our Privacy Policy.
6) By following this procedure you have submitted to our company a booking request for a specific
car category, which includes different cars’ models with similar characteristics. All booking requests are subject
to the Company’s acceptance.
7) As your booking confirmation, you will receive a “Booking Confirmation” email, which shall
include your booking confirmation reference number and the car model.
The driver is responsible for any traffic ticket or fine received during the rental period. The Driver must inform the Company immediately of any such fines or tickets.
Fuel is not included in the rental price. The Driver is obliged to return the car with the same amount of fuel with which they received it. The quantity of fuel is recorded in the rental agreement at the time of pickup. If the Driver returns the car with less fuel, they will be charged the value of the remaining fuel as determined by the Price and Fuel Observatory of the Ministry of Development and Investment for the area in which the car was received by the Driver.
Minimum rental length is 5 days. If you require a period less than that, please contact us for more details. If a delay occurs at the end of the rental period, the first hour isn't charged. For the next 3 hours there is a 10 euros charge per hour. For over a 4 hour delay, a daily rate is charged.
In the event of an accident, the Driver must cooperate with the Company and the
authorities in the following:
If the car is involved in an accident, the Driver must immediately inform the Company and the
Police. Under no circumstances should the driver abandon the vehicle. In the event that an Incident Report is not
made to the Police, the Driver will be liable for the total cost of repairing the car, up to its full value. It is
prohibited for the Driver to have the car repaired by anyone other than the car mechanics working with the Company.
You must return the rented car at the designated place and on the date and time stated on the rental contract. First hour delay in return is not charged as long as our company is informed, otherwise an amount will be topped up/charged to your final price (next 3 hours are charged at €10 per hour).
After-hours deliveries (23:30 - 07:30) are subject to a €20 charge payable on arrival. The same charge implies for bookings that their flights are delayed.
There is no Fee for cancellation if cancellations take place 4 days in advance,
Otherwise a fee will apply!
Cretarent has the right to cancel any confirmed reservation at any time (before the
car rental period has started or during the rental period), if the client misbehaves or disregards the
company's rental policies.
Cancellations or modifications must be made directly through our website or by contacting our customer service team. Please have your reservation details available for a smooth process.
Any changes to the booking details, including changes to the pickup/ drop off dates, pickup/drop off times or type of car are subject to the Company's availability of vehicles and may incur additional charges. You may cancel your booking without additional charge up to four (4) days prior to the commencement of the rental period or you will be liable for full payment of the car rental amount. You can cancel or modify your booking by contacting our customer service. Refunds in case of prepayment with Paypal: For prepaid reservations, if the reservation is cancelled up to four (4) days before the start of the rental, the total amount of the reservation will be refunded to you. No amendments or cancellations of bookings are accepted during the rental period. There are no refunds, in case of early return of the car before the end date of the rental period.
The Company is not responsible for typographical or technical errors on its website that have occurred unintentionally, by error or omission or due to technical failure or force majeure in good faith. Within the framework of good faith and business ethics, the Company is not obliged to accept a reservation and conclude a car rental contract if, due to a typographical, technical or computer error, the rental amount indicated in the offer is lower or higher than the valid rental amount for the period in question.
No refunds will be provided for cancellations made after the start of the rental period. Once the rental period begins, the reservation is considered non-refundable.
Paypal: If you choose this payment method, full payment of the rental amount is expected at the time of the booking request. Payment upon arrival by cash or card: Visa, Mastercard, Maestro and Debit cards are accepted. Please contact us for more information on payment methods.
Our prices include 100% full insurance with no excess, except for our SUVs with manual and automatic transmission, as well as Cabrio B cars, for which a €500 security deposit is required. The deposit is paid upon car pickup by the Driver and is refundable after the end of the rental period if there are no outstanding financial obligations. The amount of the security deposit is bound to the Driver's card and is returned in full if no additional charges are incurred.
In exceptional circumstances (e.g., documented emergencies or extenuating situations), we encourage customers to reach out to our customer service team. We will assess these situations on a case-by-case basis.
If you do not pick up the rIf you do not show up to pick up the vehicle at the scheduled time, you are obliged to pay the full amount of the rental price. In case of prepayment via Paypal no refunds will be made.ental vehicle at the scheduled time and fail to cancel the reservation, no refund will be provided.
Any modifications to the reservation, including changes to dates, times, or vehicle type, may be subject to availability and possible rate changes.
The car rental agreement is concluded upon receipt of the car by the Driver, between the Company and the Driver. The rental agreement document contains the terms of the car rental, the description of the car, the details of the parties, the rental period, the rental price etc. By signing the rental agreement, the driver confirms the validity and accuracy of the above information, accepts the present Car Rental Terms and Conditions, the terms of the rental as stated in the rental agreement and the receipt of the rental car at the time of the conclusion of the rental agreement. Any partial or total invalidity of any of the above terms shall not affect the validity of the remaining terms and the contractual relationship in general between the Driver and the Company. The Driver is obliged to keep a copy of the Car Hire Contract and to show it to the competent authorities in case of inspection..
Please note that cancellations or modifications are only permissible within the booking period specified in your reservation.
Transporting the car to and from any other island or the mainland is not permitted. All insurances will be rejected and the renter will be responsible for any damage caused, if the vehicle is driven elsewhere than on the Cretan Island. Written permission by our firm is mandatory for any renter who wishes to use ferries and transporting the rental car to another island.
For neglectful or drunken driving, driving while intoxicated with illegal substances, prohibited countries/areas, evident disregarding actions to the car, the renter is fully accountable for all charges.The collision damage waiver (CDW) does not cover, if damages caused by driving on bumpy/rough roads on parts such as: Transmission, drive shafts, or other parts in/on or under the vehicle's.
The customer is responsible for all the charges to replace car keys which have been damaged or lost.
This is free to most of our locations listed on our online system. For delivery to certain places there is a small extra cost. Please contact us for more information.
Baby Seats/ Child Seats/ Boosters are free of charge and available upon Driver’s request. Roof racks are provided free of charge if available. The Driver should submit a request to the Company at least one week before the start of the rental for availability.
Choose your car according to the type of holiday you plan to have in Crete. You may decide to
rent a bigger car
and to travel with a lot of suitcases and for a long period of time. This will make your stay
very comfortable
and hassle free. But if you decide to stay within city limits and you are on a tight budget and
want fuel
efficiency, choose a compact, economy car.
Also take in account your daily schedule for visiting the island. Do you need a car to drive
around beaches and
in cities for shopping or you prefer to explore villages in high mountains and narrow roads.
Choose what is
suitable for your vacation and include all aspects, i.e. children, large load of luggage etc.