Cretarent Frequently Asked Questions
Useful information for renting a car in Crete - If you still have some queries you want answered?
This section contains information, related to renting a car in Crete from Cretarent car rental company in Heraklion and its car hire policies.
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General questions
To hire a car the minimum age limit is 22 years old, with a valid driving licence held for at least 1 year.
No, there is no need for a credit card, if you don't own one. You can pay the car rental in cash upon arrival.
You can even pay by credit card (through our wireless POS terminal) upon arrival or with PayPal (info@cretarent.gr).
No, there is no need for a deposit, you can pay the car rental amount when we deliver the car.
You can even pay with PayPal, cash or by credit card. A refundable card deposit of 500€ is only required for Groups SUV and for Group Cabrio B cars.
Our employee will meet you at the arrivals at the airport or at your preferred destination (Port, Hotel reception, City center), holding a Cretarent poster with your name and surname.
We deliver our vehicles to Heraklion airport/port and surrounding Heraklion area or to Chania airport.
Yes, our operative will wait for you. All our staff is informed for any delays on flights or ship arrivals as well as changes that might occur and they will wait to deliver your car. Please contact us or call us in case of different situations.
- Show a valid driving license held for at least 3 years.
- Show a valid passport or ID card.
- Sign the Rental Agreement to accept the rental terms, conditions and insurances.
Yes, Cretarent doesn't charge the second driver. You must inform us of the name of the second driver and it must appear on the rental contract.
Before returning the rental car to the designated location, you must return the car's reservoir/container in the same level as it was stated on the rental contract.
If you get any police traffic tickets while driving around Crete in a hire car, it is your responsibility and payment must be made to your rental agency.
Yes, our price offer is inclusive of unlimited mileage or kilometres.
There is no cancellation fee for your booked car rental, if you inform us 4 days in advance.
We would appreciate if you could contact us and inform us in advance. This will enable us to reschedule our program in time. Otherwise an amount will be charged.
We would appreciate if you could contact us and inform us in advance. This will enable us to reschedule our program in time. Otherwise an amount will be charged.
The best way is to pay in euro. But we accept payment with a PayPal account or by credit card.
Pets are more than welcome and allowed when hiring a car in Crete with Cretarent.
In order to prevent any damages to the car, please keep the pet while travelling with a towel or a blanket, so surfaces of the upholstery can be kept clean and stain free.
In order to prevent any damages to the car, please keep the pet while travelling with a towel or a blanket, so surfaces of the upholstery can be kept clean and stain free.
Protection
Cretarent offers full insurance without excess, which includes a Collision Damage Waiver for all our clients.
Our prices are also inclusive of Third Party Insurance, Personal Accident Insurance and Theft Protection.
Our prices are also inclusive of Third Party Insurance, Personal Accident Insurance and Theft Protection.
Cretarent gives full car coverage together with a Damage Collision Waiver for our customers. Our charges likewise contain:
- Personal Accident Insurance.
- Third Party Insurance.
- Theft Protection.
New - Useful information
No, you don't need to pay in advance. Your booking is confirmed once you receive our confirmation email. You pay when we deliver the car - cash, credit card via our wireless POS, or PayPal to info@cretarent.gr.
Yes, you will receive an email voucher with your dates, car group, full insurance without excess included, and meeting point at Heraklion or Chania airport/port.
We guarantee the car group, not the exact model or color. You can write your preference in the notes and we will try to match it from our latest models fleet.
Yes, VAT and all taxes are included. The price you see is final. No airport delivery fee, no hidden costs, no extra charge for second driver, unlimited mileage included.
Yes. Please send us your company name, address and VAT number before arrival and we will issue the invoice on delivery.
No cancellation fee. Just email us your new flight details and we will move your booking to the new date at no extra cost.
Yes, one-way rentals between Heraklion airport/port and Chania airport are possible on request. Please ask in advance for availability and any one-way fee.
Yes, if that person is registered as the main driver on the contract and shows their valid driving licence (min 3 years) and passport/ID at pickup.
EU and UK licences are accepted. For non-EU licences (USA, Canada, Australia etc.) we strongly recommend an International Driving Permit together with your national licence.
Minimum age is 21 years old with a driving licence held for at least 3 years. There is no maximum age limit at Cretarent.
Same requirements as main driver: minimum 21 years old and licence held for at least 3 years. Second driver is free but must be listed on the rental contract.
No, our cars must stay on Crete island. Ferry transport to other islands or mainland is not allowed unless you have written permission from us.
Please stay on paved / asphalt roads. Off-road driving, riverbeds and dirt tracks to places like Balos lagoon are not covered by insurance. Park at the paved parking area and walk the last part.
Crete has narrow mountain roads, sharp turns, goats and scooters. Drive slowly in villages, avoid speeding, and avoid night driving in the mountains if possible. There are no tolls in Crete.
Same-to-same policy. We deliver the car with enough fuel to reach the nearest petrol station. Please return it at the same level as noted on your rental agreement.
Yes, we provide baby seats, child seats and booster seats on request. Cost is 4€ per day for baby and child seats, 2€ per day for booster seats. Please tell us the child's age and weight at booking so we prepare the correct seat.
If you get a flat tyre, please safely replace it with the spare tyre (located in the boot/trunk). Then visit the nearest tyre repair shop (vulcanizer) or petrol station to have the punctured tyre repaired. Please pay for the repair, keep the receipt, and we will refund the full amount when you return the car. If you need assistance, please call us immediately.
When you arrive at Heraklion Airport, please exit the terminal and proceed to PARKING INIOHOS - Vehicle Delivery / Meeting Point, opposite the small Flocafe coffee stand / kiosk.
Google Maps Location: https://maps.app.goo.gl/Vw3ZdobhecEgv5Rc6?g_st=ipc - PARKING INIOHOS Heraklion Airport
Our colleague will be waiting for you there with a Cretarent sign with your name. If you cannot find us, please call us.
Google Maps Location: https://maps.app.goo.gl/Vw3ZdobhecEgv5Rc6?g_st=ipc - PARKING INIOHOS Heraklion Airport
Required Documents to Book & Pickup
To book you need nothing physical. Just your full name, email, phone, rental dates, flight number or hotel, and car group. No credit card, no deposit, no licence copy needed to confirm. You will receive a confirmation voucher by email.
At delivery you must show:
- Valid driving licence - physical card, held for at least 3 years, minimum age 21.
- Passport or EU ID card - for identity verification.
- Booking voucher / confirmation - on phone or printed.
Licence must be valid, readable, Latin alphabet, and held for at least 3 years. Minimum driver age is 21. Paper licences, damaged, expired, or digital licences on phone are NOT accepted. If your licence is not in Latin alphabet you must bring an International Driving Permit together with it.
EU and UK licences are accepted without IDP. For USA, Canada, Australia, and all non-EU licences we strongly recommend an IDP plus your national licence. The IDP alone is not valid without the original licence.
Same as main driver: valid licence held for at least 3 years, passport/ID, minimum 21 years. Second driver is free but must be present at pickup or his licence copy shown, and must be listed on the rental contract.
No credit card needed. You can pay cash in Euro, by credit card via our wireless POS, or PayPal to info@cretarent.gr. A refundable card deposit of 500€ is only required for Groups SUV and Cabrio B. No voucher deposit needed.
Send us before arrival: company name, address, VAT number and country. We will issue the invoice at delivery. No extra documents needed.
We cannot deliver the car without a valid physical licence and ID. Your booking will be kept but delivery is not possible until valid documents are shown. Please always carry the originals - photos or scans are not accepted.
First, make sure everyone is safe. If anyone is injured, call 112 immediately.
Please contact Cretarent on +30 694 580 5577 and the Police as soon as possible. Do not leave the vehicle and do not arrange repairs yourself. We will tell you the next steps and organise any necessary repair through our authorised partners.
Please take photos of the vehicle, the location and any other vehicle involved, if it is safe to do so.
Please contact Cretarent on +30 694 580 5577 and the Police as soon as possible. Do not leave the vehicle and do not arrange repairs yourself. We will tell you the next steps and organise any necessary repair through our authorised partners.
Please take photos of the vehicle, the location and any other vehicle involved, if it is safe to do so.
Stop in a safe place and switch on the hazard lights. Please contact Cretarent immediately on +30 694 580 5577.
Do not attempt a repair yourself or use an unauthorised garage. We will help arrange assistance and, where necessary, advise you about the next step or a replacement vehicle.
Do not attempt a repair yourself or use an unauthorised garage. We will help arrange assistance and, where necessary, advise you about the next step or a replacement vehicle.
Please contact Cretarent immediately on +30 694 580 5577.
Do not force the car open or arrange a replacement key yourself. We will help you with the safest solution. Lost or damaged vehicle keys will be charged to the customer.
If you lose your driving licence or passport/ID, please also contact the relevant local authorities or your embassy.
Do not force the car open or arrange a replacement key yourself. We will help you with the safest solution. Lost or damaged vehicle keys will be charged to the customer.
If you lose your driving licence or passport/ID, please also contact the relevant local authorities or your embassy.
Yes, if the car is available for extra days. Please contact us before your planned return time and give us your booking reference.
For a late return, the first hour is free when Cretarent has been informed. The following three hours are charged at €10 per hour. For a delay of more than four hours, a daily rental rate may apply.
For a late return, the first hour is free when Cretarent has been informed. The following three hours are charged at €10 per hour. For a delay of more than four hours, a daily rental rate may apply.
Please contact Cretarent with your booking reference and the change you need: dates, times, pickup/drop-off location, car group or additional driver.
We will check availability and confirm the updated price before making the change. Changes are subject to vehicle availability and may change the rental price.
We will check availability and confirm the updated price before making the change. Changes are subject to vehicle availability and may change the rental price.
You may return the car earlier, but please let us know in advance so we can arrange the collection correctly.
Once the rental has started, unused rental days are not refunded. For an exceptional situation, please contact us and we will review it individually.
Once the rental has started, unused rental days are not refunded. For an exceptional situation, please contact us and we will review it individually.
If you cannot find an answer to your question, make sure to contact us!